You definitely get that if IT is properly implemented, it’a just like paper, no one expect you to go trough a notary and layers of authentication/validation, because the process as been streamlined already.

Think of it, if the action required authentication, you have to go with your piece of paper in another office, get a double signature, properly seal it and get an document acknowledging the date and identity of the submiter, on behalf of the data subject who will get their own piece of document, while someone in backend office, behing locks and its own layer of access control, will go from shelves to shelves, manually place the sealed letter in the right box and from time to time reordering and archiving the boxes themselves, labeling the documents with folders, colours,…

Should you need to access the document again, they would take you request and provide the document days or weeks later.

It is true than these things used to be more standardised because they were less accessible, or harder to enable than modern IT (even more with no-code and self service infrastructure), but we quickly forgot how professional and demanding it used to be, the overall digitalisation of society as made a lot of things quick and seems easy and so people expect to be served with ease and to some extent I agree.

But this is a civic society, for people to be served, it needs its servants to be dedicated and go trough the rights safeguards and I mean you will find yourself in the place of servant or a beneficiary many times.

As a servant, it is your duty and your right to expect your leadership and IT to do their best to help you as well, your feedback matters and eventually benefit the people relying on you and if there is something to be done to enable you to get less stress from time consuming tasks, they should do it.

Maybe they should hire more people so that 10 seconds doesn’t seem a big run anymore, or maybe they should accommodate with the speed of you unit and provide quicker accesses or dedicated sessions. (These most likely happen in hospitals amor storage facilities as an exemple)